We run our projects in a controlled yet highly collaborative way. By taking this approach, we ensure that any CRM solutions we deliver are completed on time, on budget and supports the required business processes from go-live. This in turn allows value to be gained from the system as early as possible.

By embedding ourselves in your business throughout the whole process we aim to quickly understand your processes, work with you to ensure that the CRM implementation solution we implement resolves any issues identified and provide knowledge transfer to your own staff.

Our project methodology takes key elements of a traditional “waterfall based” approach and blends them with the key principals of agile development, namely early sight of development and regular feedback between you and us.

Traditional “waterfall based” projects rely on a non-iterative sequential plan where tasks follow in a logical order until project completion. This approach offers the most structure and control. In contrast, agile development relies on very little forward planning. Instead, progress is achieved through a series of iterations, each one run as its own mini-project. Agile development offers more flexibility and, most importantly, a high degree of collaboration between customer and supplier. The cost of agile is sacrificing a degree of control and certainty.

By combining principles from both these approaches we aim to provide maximum project control coupled with a high degree of collaboration and flexibility for the CRM solutions.

All our projects go through 4 key stages; Requirements Specification and planning, implementation, deployment and a post-deployment User Adoption phase.

Almost half of our work is what we term “CRM recovery”, where the client has realised that the initial CRM implementation has failed to deliver in some important way.

This failure can manifest itself in a variety of ways from lack of top or bottom line growth, lack of user adoption, old work practices continuing, manual creation of reports, late reporting etc.

There can be a variety of reasons for not achieving the desired outcome but with our CRM support we can certainly find a solution and it is highly unlikely that we would ever recommend changing the software. At least we haven’t done that yet.

Some clients are large enough to train an administrator and provide cover for holiday, sickness and other absences. Others choose to select Arriga to provide the necessary skills and resources to maintain the system in a prompt and efficient manner.

The service fits neatly between doing nothing (and missing out on the benefit) and engaging on a small consulting or implementation project.

This service allows you to focus on your business whilst ensuring that the key services wil always be available. Outsourcing the administration of the system means that you don’t incur training or recruitment costs and you don’t need to provide cover for holiday and absence periods.

• Add/Remove users (incl. Outlook client setup)
• Manage security rights
• Add, remove, move, edit fields and forms
• Create/edit views
• Creation of new advanced finds/charts
• Add/edit dashboards
• Add/edit mail merge and email templates
• User adoption & Monthly Usage Review
• Data maintenance including scheduled deletions
• Create/Edit reports
• Create/Edit workflows
• Create/Edit scripts